Owners & Operators Onboarding

Use Padmission to build and keep your properties updated with the most recent vacancies.

For questions or support, email Padmission@hominc.com

Just as you would with a market tenant, use your company’s standard application, tenant screening criteria, and approval process.

Owners and operators are encouraged to use their normal tenant selection criteria in considering applicants for tenancy. HOM only determines that the applicant is eligible to receive rental assistance in the program according to program eligibility criteria. HOM does not screen program participants for suitability for tenancy. Such screening is the Landlord’s responsibility.

NOTE: In accordance with Federal Fair Housing Laws, it is illegal to discriminate against any person because of race, color, religion, sex, handicap, familial status, or national origin.

Download the document: Request For Tenancy Approval (RFTA) or visit Form Central on the HOM website for additional information and resources.

The completed RFTA includes lease and payment information such as:

Lease Details & Rent Reasonableness

Request for Taxpayer ID

Direct Deposit (ACH) Authorization (include voided check)

Lead Warning Statement

For questions, support, and to submit a completed RFTA, email rfta@hominc.com

For ownership changes, updates, or support, email ownershipchange@hominc.com

Instructional Video

To assist in ensuring the unit is ready, it is recommended to all owners and operators to use this abbreviated checklist and conduct your own inspection of the unit prior to Housing Quality Standards (HQS) inspection.

The HOM Housing Specialist will schedule HQS Inspection with the Inspection Department.

Note:

All utilities including electricity, gas, and water must be turned on in the unit before HQS inspection.

All elements and amenities that are present in the unit must operate as designed.

For questions, support, or to reschedule, email inspectiondepartment@hominc.com

Provide documentation with the RFTA to the Housing Specialist that verifies the lease’s eligibility for incentive. Examples of such documentation are:

  • A copy of an executed lease for the same floorplan on the property that is above Fair Market Rent (FMR)/Payment Standard (PS) – available for Rapid Rehousing only.
  • A copy of the property’s tenant screening criteria that would normally have screened the tenant out.
  • A report from the typical screening software that shows the tenant should have been denied.

For more information on incentives, visit How It Works or FAQ

For questions or support, email threshold@hominc.com

HOM enters a Housing Assistance Payments (HAP) Contract or Rental Assistance Agreement with the owner/operator to provide rental assistance to tenants and their authorized family members. 

Tenant portion of rent is dependent on income & HOM program. All rental assistance is paid on the 1st of the month via direct deposit.

For more information, visit How It Works or Form Central on the HOM website.

 

The Housing Specialist works closely with service providers, case managers, and clinics to provide support to the tenant.

For more information, contact the Housing Specialist assigned to your tenant or visit Our Services on the HOM website.

For immediate assistance with any question or support, call the 24 hours a day- 7 days a week hotline, 602.507.6737.

For general questions or support, email landlordsupport@hominc.com

For Padmission questions or support, email padmission@hominc.com

For paperwork questions or support, email rfta@hominc.com

For ownership changes, updates, or support, email ownershipchange@hominc.com

For inspections questions, support, or to reschedule, email inspectionsdepartment@hominc.com

For lease renewal questions or support, email leaserenewals@hominc.com

For damage claim questions or support, email damageclaims@hominc.com

If damage or eviction occurs despite interventions, follow the Risk Mitigation Fund Guidelines and submit a damage claim to request reimbursement for move-out charges.

Damage claim worksheet must be completed within 30 days of move-out inspection.

For questions, support, and to submit your damage claim worksheet, email damageclaims@hominc.com

Be a part of Maricopa County’s first centralized support system for property owners, and help build a healthier, stronger community while you do it.

Why Property Owners Prefer Threshold

“My first tenant became my permanent tenant, and the system worked well for us both.”

-Anonymous Property Owner | 4+ Years with Threshold/HOM, Inc.

“Amazing team and impressively high level of efficiency. The best agency I have ever worked with so far.”

-Frank R. | Property Owner

“Incredible service. Professional, courteous, efficient. Enables us to get veterans off the streets and into safe housing quickly.”

-Eli G. | Property Owner

“Always there when I need them. Threshold is my own personal support team.”

-Jessi N. | Property Owner

“Excellent services.”

-Anonymous Property Owner | 4+ Years with Threshold/HOM, Inc.

“Exceptionally kind and responsive. I can tell they have my best interests at heart.”

-Lorraine A. | Property Owner

“Great organization. Thanks!”

-Anonymous Property Owner | 3+ Years with Threshold/HOM, Inc.

“I appreciate HOM, Inc. and all of what the Threshold program does for property owners and landlords. Without HOM, Inc. incentives and assistance, it would be very difficult to manage tenancy at my properties. I am very grateful for the staff at HOM, Inc.”

-Anonymous Property Owner | 4+ Years with Threshold/HOM, Inc.