We’re excited to announce a significant improvement in how HOM, Inc. provides landlord support. Moving forward, all property owners and operators will have a dedicated Landlord Support Specialist as their primary point of contact. This new structure streamlines communication, making it easier for landlords to manage their properties and get the help they need quickly and efficiently.
By assigning a single point of contact, HOM, Inc. can provide more personalized and consistent support throughout your partnership and avoid having to call multiple contacts to address specific issues.
The Need for Change
Recently, property owners and operators working with HOM, Inc. voiced concerns about the challenges of managing multiple points of contact. In the previous model, landlords had to communicate with various team members for different needs. This included lease renewals, rent assessments, damage claims, and other issues. While the goal was to provide comprehensive support, this system often led to confusion, miscommunication, and delays in addressing landlord concerns.
In a survey conducted by Threshold, many property owners and operators said they were frustrated with the fragmented process. Coordinating with different departments meant re-explaining situations or waiting longer for resolutions, which led to inefficiencies. The lack of a consistent point of contact also makes it harder for landlords to develop strong working relationships with the HOM, Inc. team.
Recognizing these issues, HOM, Inc. knew it was time to reevaluate how landlord support is delivered.
“The Threshold survey makes it clear that a streamlined, more focused approach is needed—one that offers greater consistency, personalized service, and faster response times,” says Daniel Davis, Threshold’s Director of Landlord Relations. “The insights gathered through the survey drove the decision to introduce the new dedicated Landlord Support Specialist role.”
Your Landlord Support Specialist will oversee your lease renewals, damage claims, and more.
Your Dedicated Landlord Support Specialist
As a property owner or operator, how can a Landlord Support Specialist assist you? Here’s how:
See the big picture: Their primary function is to streamline the most important processes for property owners and operators. With one person managing all your interactions, communication will be more efficient, and you’ll have a stronger, more consistent partnership with HOM, Inc.
Know your properties: Your Landlord Support Specialist will become familiar with your properties and processes so they can provide tailored solutions and faster resolutions to any issues. No longer will you need to juggle multiple contacts or wait for responses from various departments.
Coordinate lease renewals: Your specialist will manage the lease renewal process, overseeing timely renewals and consistent communication about upcoming deadlines.
Determine rent reasonableness: They will handle rent assessments, ensuring that your rent requested aligns with the current market and specific program requirements.
Process damage claims: In the event of any damage, your specialist will guide you through the claims process, help you file the necessary paperwork, and ensure timely reimbursement.
What’s Not Changing
Despite the introduction of the dedicated Landlord Support Specialist, property owners and operators will still interact with HOM, Inc. in many of the same ways. Please submit program documents to their respective email addresses to ensure our team provides timely responses, even when someone is out of the office.
- Send Requests for Tenancy Approval (RFTAs) to RFTA@hominc.com.
- Direct lease renewals and executed renewed leases to LeaseRenewals@hominc.com.
- Submit damage claims to DamageClaims@hominc.com.
- Email ownership or management changes, including payment account updates, to LandlordEngagement@hominc.com.
For individual tenancy concerns, coordinate directly with the tenant’s assigned housing specialist. You can find the assigned housing specialist for each tenant on the HOM, Inc. website. Continue to send communications regarding inspections to InspectionDepartment@hominc.com.
Landlord Support Specialists and our 24-hour hotline give property owners and operators two layers of support.
How Threshold and HOM, Inc. Work Together
Threshold and HOM, Inc. have a strong partnership that benefits property owners and tenants by providing a seamless support system. While HOM, Inc. focuses on administering housing programs like Permanent Supportive Housing and Rapid Rehousing, Threshold’s role is to enhance the experience for property owners and operators. The two organizations work hand in hand to ensure that landlords are supported at every step of the leasing process, from onboarding new tenants to managing ongoing property needs.
With Threshold’s involvement, property owners can access a comprehensive set of resources designed to make property management more efficient. One critical way Threshold supports property owners is through Padmission, an exclusive internet-based listing system. Padmission makes it easy for owners to list their units and connect with prospective tenants quickly. Owners and operators can also update their property listings as often as needed.
Property owners also benefit from Threshold’s 24/7 landlord support hotline. Our hotline is available for urgent issues that need immediate attention. Think of it as a safety net if your support specialist is unavailable. This around-the-clock availability ensures that landlords can always reach someone for help.
Threshold and HOM, Inc. collaborate to offer property owners and operators the best of both worlds. They gain expertise in housing programs and hands-on support that ensures their properties are well-managed and profitable. We are committed to providing a positive experience for landlords and delivering much-needed housing to our community’s most vulnerable members.
Property owners and operators can list their properties on Padmission and make updates as often as they like.
Thank You Property Owners and Operators!
We appreciate your partnership in providing housing for those in need. This new change directly results from your feedback and aims to make your involvement with HOM, Inc. more efficient. If you have any questions, don’t hesitate to contact your Landlord Support Specialist. For further assistance, reach out to the Threshold 24-Hour Support Hotline. We support you and look forward to continuing our successful partnership.
Thank you for your continued collaboration and commitment to making a difference in our community!
